Make better customer engagement technology decisions.
Independent advice and technology buyers agent services for customer engagement, contact centre and AI technology.
UplevelCX helps organisations evaluate, select and maximise customer engagement, contact centre, workforce optimisation and AI technologies — with practical market insight you can act on.
- Vendor-Neutral Advice
- 20+ Years Industry Experience
- Experience Across Leading CX Platforms
- Connected Across The Wider Market
A different kind of advisory partner.
Independent
Vendor-neutral advice focused entirely on your outcomes — not someone's quota.
Experienced
20+ years working with customer engagement technologies across vendors and customers.
Connected
Visibility across leading vendors, implementation partners and emerging technologies helps us identify the right options for your organisation.
Practical
Advice grounded in more than 20 years of hands-on experience across customer engagement technologies.
Independent advisory across the CX technology lifecycle.
From evaluation through to procurement and adoption — we help you make confident decisions every step of the way.
Technology Advisory
Independent guidance on customer engagement, contact centre, workforce optimisation and AI technologies.
Vendor Evaluation & Selection
Compare vendors, assess capabilities and identify the right-fit solutions for your organisation.
Technology Procurement Support
Support throughout procurement, commercial evaluation and vendor engagement.
Technology Buyers Agent
Independent assistance navigating a crowded technology marketplace on your behalf.
AI & Automation Advisory
Guidance on Conversational AI, AI Agents and workflow automation — grounded in real deployments.
Maximising Existing Investments
Review and optimise platforms you already own to unlock more value before you replace them.
Helping CX and technology leaders make better decisions.
We work with organisations evaluating customer engagement, contact centre, workforce optimisation and AI technologies.
Whether you're replacing a platform, exploring AI opportunities or reviewing your technology roadmap, we help you navigate a complex market with confidence.
Contact Centre Leaders
Responsible for customer service operations, platform strategy and performance improvement.
CX & Customer Experience Leaders
Seeking to improve customer journeys, digital engagement and service outcomes.
Technology & Digital Leaders
Evaluating platforms, integrations, AI initiatives and transformation programs.
Procurement & Project Teams
Supporting vendor evaluation, market assessment and technology selection processes.
Better decisions. Less risk. Stronger outcomes.
Our role is to help organisations make confident technology decisions that align with business objectives, customer experience goals and long-term strategy.
Reduce Evaluation Time
Accelerate technology research and vendor assessment activities.
Avoid Costly Mistakes
Reduce procurement risk and technology selection errors.
Gain Market Visibility
Understand vendor capabilities, market trends and emerging technologies.
Improve Customer Outcomes
Select platforms that better support customers and employees.
Build an AI Roadmap
Identify practical opportunities for AI and automation.
Maximise Existing Investments
Unlock more value from platforms already in place before replacing them.
Deep experience and broad market visibility.
UplevelCX combines hands-on experience working within leading customer engagement technology vendors with visibility across the broader technology ecosystem.
This combination helps organisations understand platform capabilities, market trends and solution fit before making major technology decisions.
Previously Worked With
Visibility Across The Wider Market
Representative technologies and ecosystem relationships.
Jordan Tamihana
Customer Engagement Technology Advisor
Jordan Tamihana has spent more than 20 years helping organisations across Australia and New Zealand evaluate, select and maximise customer engagement technologies.
His experience spans contact centres, workforce optimisation, conversational AI, customer engagement platforms and cloud communications.
Throughout his career he has worked with leading technology vendors including Genesys, Interactive Intelligence, Talkdesk, Noble Systems and ipSCAPE, supporting organisations ranging from government agencies and healthcare providers through to financial services, utilities and enterprise organisations.
Today, through UplevelCX, Jordan helps organisations evaluate, select and maximise customer engagement, contact centre and AI technologies through independent advice, market insight and practical guidance.
Independent advice before you buy.
Whether you're evaluating a new platform, exploring AI opportunities, reviewing your customer engagement strategy or comparing technology vendors, UplevelCX can help you make more informed decisions.
Book a complimentary 30-minute CX Technology Discovery Call.